Waitlist terms

Operator and contacts

DuoVoie is operated by 9441-2681 Québec inc. To reach the person responsible for protecting personal information, write to confidentialite@duovoie.com. For questions about the list, write to support@duovoie.com. List emails are sent from bonjour@duovoie.com.

A free expression of interest

The list concerns DuoVoie opening updates according to the role, cities and language indicated. Joining is free. It creates no member account, ride listing, booking, transport contract or payment. It does not guarantee priority, a seat, ride availability or an opening date.

Joining the list does not commit you to using the service when it opens. Previous subscribers from the August website are not transferred: joining this list requires a subscription and its confirmation.

Information and purpose

The list sends you DuoVoie opening updates, taking into account the role, cities and language indicated when you subscribe. It collects your email, role and city selections, language, and the date and evidence of your consent.

The form asks for an email and offers roles and cities to tick. At least one checkbox is required. You can choose the French or English form.

Subscription and consent

You subscribe on the Cyberimpact page linked from the DuoVoie website. The form displays your consent to opening updates. After submitting it, confirm your subscription through the email you receive. Opening updates are sent after this confirmation.

You can unsubscribe at any time through the link in each updates email or request withdrawal of your consent at confidentialite@duovoie.com. The confirmation email is used to validate your request: if you do not wish to join the list, do not confirm your subscription.

Cyberimpact and processing locations

Cyberimpact, based in Boucherville, Québec, provides the hosted form, list management and email delivery. According to its Trust Center, data is hosted and emails are sent in Canada.Source: Cyberimpact — Centre de confiance / Trust Center

Cyberimpact uses subprocessors according to its privacy policy. The Canadian hosting statement does not mean that all of those subprocessors process their data there. The hosted form uses features including reCAPTCHA.Source: Cyberimpact — Politique de confidentialité / Privacy policy

Retention and deletion

The list is retained until the service opens. If the service has not opened, a confirmed subscription is retained for no more than 12 months after its confirmation. You can unsubscribe at any time.

At your request, deletion is initiated within 30 days. The provider may then keep a recoverable copy for up to 30 additional days.

Access, correction and withdrawal

To request access to your information, correction of an email or selection, withdrawal of your consent or deletion of your subscription, write to confidentialite@duovoie.com. Include the email used for the list and your request, without attaching identity documents or payment information. For help subscribing, you can also write to support@duovoie.com.